Returns & Exchanges

At Clouds, we want you to feel as light as air in your new fashion finds, which is why we offer a seamless 30-day return policy for all unworn items. If your purchase isn't quite right, we are happy to facilitate a full refund or exchange to ensure your style remains effortless.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated courier service and keep your tracking number handy while we process your refund within 5-7 business days.